Payment policy

Secure and Transparent Payments

We are committed to offering you a smooth, secure, and transparent shopping experience.

Cash

All transactions on our site are processed in EUR (euro). Displayed prices include VAT where applicable.

Payment Security

All payments on luciavelluto.com are managed through Shopify Payments, a secure system that uses 256-bit SSL encryption. No bank data is stored or displayed by Lucia Velluto.

Accepted Payment Methods

At the time of payment, you can choose from the following payment methods:

Visa
MasterCard
Maestro
American Express
Apple Pay
Google Pay
Shop Pay
PayPal

Secure Transactions

All transactions are protected by advanced anti-fraud protocols. In case of suspicious activity, we reserve the right to perform additional checks or cancel the order for security reasons.

Invoicing

You will receive an order confirmation email immediately after purchase. If you wish to receive an invoice including VAT, please contact us after the order providing all complete tax information.

Contact Information

Company name: Kanu E-commerce

Site name: Lucia Velluto

Phone number: +31 6 87311394‬

Email: Info@luciavelluto.com

Company address: Ringvaert 29, 5171MT, Kaatsheuvel, Netherlands

VAT number: NL004841953B37

Chamber of Commerce registration number: 90801075

Our customer service is available Monday to Friday, from 09:00 to 17:00 (GMT) We commit to responding to and resolving any questions or issues within 24 hours.

Delivery worldwide

Free shipping worldwide on all orders

Easy returns and exchanges

30-day return period for a full refund

Dedicated customer service

Our team is available from Monday to Friday, from 9:00 to 17:00 (GMT)

Secure payments

All transactions are protected by 256-bit SSL encryption